What does it really mean to lead with heart in the boardroom?
In this episode of Board Talk: Off the Cuff, we hear from directors Natasha Harvey and Susan Henson with insights into navigating difficult conversations, balancing empathy with accountability, and the importance of staying true to your values.
Natasha reflects on finding her voice as a leader — what it means to challenge expectations, embracing directness, and the importance of creating space for authentic, courageous dialogue. While Susan delves into her long-standing commitment to Pillars, an organisation supporting children with a parent in prison. The Christchurch-based director explains why a personal connection to an organisation's purpose can help sustain your drive when the going gets tough, and why it makes a board role all the more meaningful.
Insights from these stories, highlight the emotional complexity of governance—where decisions affect real lives, tensions can run high, and why strong leadership requires both clarity and compassion.
For access to governance resources including free board tool kits, or to find out more about courses head to: iod.org.nz