{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/690a50de2f5fdede34e7ee33/6a71088bc41b8c1d303863b1?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Not So Deep Thoughts: What Happened to Customer Service?","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/690a50de2f5fdede34e7ee33/1786386201250-751208fd-6dfc-46bb-afdd-9e66e224de05.jpeg?height=200","description":"<p>Where Did Customer Service Go?! | Target, Phone Holds &amp; The Mm-Hmm Generation | Not So Deep Thoughts</p><p><br></p><p>An hour and forty minutes on hold. A Target employee fixing candles who definitely did not want to be bothered. And the most unsatisfying mm-hmm in retail history. 👇</p><p><br></p><p>In this episode of Not So Deep Thoughts, Christina goes fully in on the thing that is driving all of us absolutely crazy — the complete and total disappearance of customer service as we knew it.</p><p><br></p><p>Christina worked customer service. Glamour Shots. The mall. Waitressing in LA for years. She knows what it looks like when someone actually tries. And what she's experiencing out here in 2025? Is not that.</p><p><br></p><p>This episode covers:</p><p><br></p><p>The phone hold loop from actual hell — the song you now hate, the hang-up after an hour and forty minutes, and the murderous rage that follows</p><p>Finally getting a real human on the phone only to immediately become the worst version of yourself — and hating yourself for it</p><p>The cancellation call that refuses to let you cancel — \"May I place you on a brief hold?\" \"No you cannot.\" ...click.</p><p>The Target incident: a three-pronged item, a candle-fixing employee who definitely said no twice, and Christina's owner-operator brain taking over</p><p>\"Why don't we use it until your battery dies? What do you say?\"</p><p>The mm-hmm heard round the world</p><p>Why whoever is on the other side of the counter these days is watching a show in their earbud while taking your order</p><p>The Gen X customer service standard nobody is meeting anymore</p><p>And the most important not-so-deep thought of all: she won't even remember this conversation. So who's more bothered? 🤔</p><p><br></p><p>Short. Funny. Painfully relatable. And Tank-free this week. 🐾</p><p><br></p><p>📩 Email Christina: ReinventingRumbley@gmail.com</p><p>🔔 Subscribe — new episodes every Wednesday</p><p>⭐ Leave a 5-star review — it genuinely helps more than you know</p><p>👇 Drop a comment: What's your worst customer service story? Christina needs the validation immediately.</p><p><br></p><p>🔔𝐃𝐨𝐧'𝐭 𝐟𝐨𝐫𝐠𝐞𝐭 𝐭𝐨 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞 𝐭𝐨 𝐦𝐲 𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐟𝐨𝐫 𝐦𝐨𝐫𝐞 𝐮𝐩𝐝𝐚𝐭𝐞𝐬.</p><p>https://www.youtube.com/@ReinventingRumbley?sub_confirmation=1 </p><p><br></p><p>🔗 Stay Connected With Me.</p><p><br></p><p>Facebook: https://www.facebook.com/people/Reinventing-Rumbley/61582519707845/ </p><p>Instagram: http://instagram.com/reinventingrumbley/ </p><p>TikTok:  https://www.tiktok.com/@reinventingrumbley</p><p><br></p><p>📩 Got a story about reinvention? We’d love to hear it, email us at: ReinventingRumbley@gmail.com</p><p><br></p><p><br></p>","author_name":"Reinventing Rumbley"}