Zane Keyes is the owner of Keycuts Barbershop on Church Street in Montclair, NJ. He grew up in Montclair, went to Rutgers, got his cosmetology license, and came back to plant his flag in the heart of his hometown.
In this episode, Drew and Zane talk about what it really takes to build a service business from scratch, why he chose to sit in the first chair instead of hiding in the back, and how he built a team where everyone can cut every type of hair. They get into the hiring struggles every business owner faces, why respect has to be the foundation of any team, and how the service industry lost its way after Covid.
Zane also shares the moment he stopped holding onto lies and anger, why he tells every new hire exactly what to expect from day one, and how three of his barbers have become six figure earners under his roof.
This conversation is for anyone building a service business or trying to figure out how to lead a team that actually gives a damn.
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