{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/68ee38c151a2f4613426916f/69f1be1cf8c66377378e88c9?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Complex Care: Customer Service Where It Matters Most","description":"<p>In this episode, Michael sits down with Gillian Short, Managing Director of Flourish Healthcare and Support, to explore leadership, culture and the realities of building a supported living provider from the ground up.</p><p><br></p><p>Together, Michael and Gillian explore:</p><p><br></p><ul><li>Why putting support workers at the centre of everything creates stronger outcomes for both staff and the people being supported.</li><li>How Gillian’s 20-year retail career shaped a “customer-first” mindset and how that translates into social care leadership.</li><li>The personal story that inspired her to create Flourish and focus on better lives for autistic people in supported living.</li><li>What great culture really looks like, from coaching and recognition to the small details that make staff feel valued.</li><li>The recruitment challenges facing the sector, and why coaching, confidence-building and leadership matter more than ever.</li><li>The realities of working with commissioners, local authorities and NHS funding, including delayed payments and operational pressures.</li><li>What families should know when seeking supported living, from funding decisions to evidencing support needs.</li></ul><p><br></p><p>If you found this episode helpful, please leave a review and share it with your network.</p><p><br></p><p>Let’s continue the conversation on LinkedIn 👇</p><p>🔗 / <a href=\"https://www.linkedin.com/in/michaelzbutcher/\" rel=\"noopener noreferrer\" target=\"_blank\">michaelzbutcher</a></p><p>🔗 / <a href=\"https://www.linkedin.com/in/gillian-short-4b068a99/\" rel=\"noopener noreferrer\" target=\"_blank\">gillian-short-4b068a99</a></p><p><br></p><p>#socialcare #supportedliving #healthandsocialcare #autism #careproviders #leadership</p><p><br></p>","author_name":"Michael Butcher"}