{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/68c956e699bc5676a8b8e6ea/6939e5b0a9d003889c0fb01f?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"How Rapido Balances Driver Supply with Fighting Fraud","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/68c956e699bc5676a8b8e6ea/1765459321025-9d397a0d-6214-4a41-97ab-f2e61ab962e9.jpeg?height=200","description":"<p>This episode features a candid conversation between André Ferraz, Incognia’s CEO, and Rizwan Shaikh, VP of Customer Service Delivery at Rapido — one the biggest mobility platforms in India.</p><p><br></p><p>They unpack one of the big challenges of the gig economy: maintaining a healthy driver supply while also keeping risky drivers off the platform.</p><p><br></p><p>Discussion topics include:</p><ul><li>Rapido’s innovative SaaS-style model for drivers (no per-ride fees)</li><li>When to warn a driver vs. when to ban — and giving banned drivers a chance to reactivate themselves</li><li>The importance of VOC — from both riders and drivers</li><li>Scaling to 40%+ automated onboarding with zero human touch</li></ul><p><br></p><p>Key takeaways:</p><ul><li>Platform integrity starts with rider feedback. Rapido turns real-time rider input into actionable fraud signals — using VOC to trigger selfie verification, detect mismatches, and prioritize platform safety without adding friction.</li><li>Enforcement isn’t one-size-fits-all. Rapido applies a severity-based approach to fraud: high-risk violations (like impersonation) lead to instant bans, while lower-risk behaviors (like fare manipulation) may result in warnings and education — helping retain supply without compromising trust.</li><li>Automation is scaling fraud prevention and onboarding. With over 40% of driver onboarding now automated (and goals to increase that number to 80%), Rapido is proving that fast, frictionless onboarding and fraud controls aren’t mutually exclusive — they’re both essential to growing a safe gig economy platform.</li></ul><p><br></p><p>Show notes:</p><p>Connect with Rizwan: https://www.linkedin.com/in/rizshaikh01/&nbsp;</p><p>Connect with Andre: https://www.linkedin.com/in/andreferraz/&nbsp;</p>","author_name":"Incognia"}