Retail technology is evolving quickly, but for many retailers the challenge is knowing which tools genuinely add value - and which simply add complexity. For Darren Nickels, that balance has shaped more than two decades working at the intersection of retail and technology.
In this episode, Darren speaks to Eimear Andersen about the origins and growth of Henderson Technology, a business built from the practical needs of retailers within the Henderson Group in Northern Ireland. He explains how systems such as EPOS platforms, self-checkouts and electronic shelf edge labels have evolved from simple operational tools into critical parts of how modern convenience and forecourt stores manage efficiency, pricing and customer experience.
The conversation explores how retailers should approach major technology decisions, the importance of choosing long-term partners rather than short-term fixes and why integration between systems is essential if retailers are to realise the full benefits of automation. Darren also reflects on emerging trends, from digital engagement and loyalty to the growing role of robotics and artificial intelligence in stores.
A discussion about complexity, partnership and why the best retail technology is often the technology customers never notice.
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