MKM Building Supplies has grown from one branch in Hull to one of the UK's largest independent builders' merchants, with around 147 branches and roughly £1.2 billion in annual turnover.
In this episode of North of Ordinary, Tina Swann sits down with Andy and Craig from MKM to talk about how the business has scaled so quickly while keeping its local, entrepreneurial culture intact.
They discuss the branch autonomy model that sets MKM apart from national competitors, the digital transformation of the business, including a full e-commerce relaunch and new app, and how the company supports the next generation of tradespeople through trade credit and apprenticeships.
The conversation also touches on MKM's sponsorship of Hull City's MKM Stadium and the customer reward scheme that sees branches take loyal customers on holiday.
The episode wraps with a quickfire round covering the best business advice they've ever received, an app they couldn't live without, and the most memorable lesson learned from a product that didn't work out.
North of Ordinary is a podcast celebrating the businesses and people driving Hull, East Yorkshire and the Humber forward, recorded at the Digit-Ull Podcast Studio at C4DI.
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