What does it mean to build systems that truly serve the people within them? In this episode of Matters of Consequence, recorded live at the Nordic Business Forum 2026, Michael explores this question with three leaders driving change in their fields. This is the third and final episode in a three-part mini-series from NBF.
Heidi Liikkanen of Synlab Suomi reflects on how healthcare systems can balance innovation with responsibility, ensuring technology serves people rather than the other way around. Jenni Blomberg of SOS Children’s Village Finland shares how child protection must prioritize relationships and prevention, because systems only work when they’re built around the children they serve. Heidi Friedrichs of the University of St. Gallen discusses how education can foster adaptability, curiosity, and human connection in a rapidly changing world. Together, they reveal the tensions, opportunities, and human stories behind systemic change in healthcare, child protection, and education.
Why listen?
Whether you’re a leader, educator, healthcare professional, or simply interested in how systems can better serve people, this conversation offers a thoughtful and deeply human perspective on the challenges and opportunities of systemic change.
Keywords: systemic change, human edge, healthcare innovation, child protection, education, leadership, adaptability, human-centered systems, Nordic Business Forum, Heidi Liikkanen, Jenni Blomberg, Heidi Friedrichs, Matters of Consequence.
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