Perrin Rowland is Chief Product & Experience Officer at academyEX. Before that she built and matured the design function at Westpac New Zealand — including their Customer Care Lab — and led user experience and CX maturity at Spark through a full agile transformation. She's taught information architecture and UX at New York University, worked with the Nielsen Norman Group, and describes herself, wonderfully, as a designer of journeys and a maker of maps.
We discuss:
· How to seize the opportunity to be a 'maker' with AI tools at your fingertips
· Tips for getting more out of your LLM workflows
· What's the CX problem everyone's trying to solve with AI, that AI is the wrong tool for
Perrin on LinkedIn: https://www.linkedin.com/in/perrinrowland/
academyEX's website: https://academyex.com/
Follow us on Instagram: @humaninthelooppodcast
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Alaina: https://www.linkedin.com/in/alaina-luxmoore/
Hamish: https://www.linkedin.com/in/hafriedlander/
Danu: https://www.linkedin.com/in/danuabey/
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