{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/67e541d4883ec8176a07f5b7/6acffc352c705f746c466252?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Natalie Calvert, Founder, HuddleCX","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/67e541d4883ec8176a07f5b7/1792014879576-d52fc7f0-c652-4aa0-993d-f5a2ee391fb1.jpeg?height=200","description":"<p>In this episode of the Lloyds British Business Excellence Awards&#39; <em>Beyond the Trophy</em> podcast, Sarah Austin sits down with Natalie Calvert, Founder of Huddle CX, customer experience expert and one of the BBEA&#39;s longest-serving judges.</p><p><br></p><p>Drawing on decades of experience transforming customer service operations and working with businesses around the world, Natalie shares her insights into what makes high-performing teams tick. From the power of a simple 15-minute team huddle to the importance of employee engagement, customer loyalty and putting people at the heart of business, Natalie explains why small changes can make an extraordinary difference.</p><p><br></p><p>A must-listen for business owners and leaders looking to build stronger teams, deliver exceptional customer experiences and understand what it really takes to create an award-winning business.</p>","author_name":"Sarah Austin"}