This week's episode, Steve chats with Oliver Towner all about what it's been like taking on a 150-year-old family-run business, the ins and outs of the funeral industry & its biggest misconceptions. Plus, Oliver shares what it was really like working his first funeral, navigating Covid & why sustainability is a growing factor in all funerals.
00:00 Intro
01:58 Growing up in a family business
03:12 What Oliver did before joining the business
05:30 First day working on a funeral & the day to day jobs
08:38 Biggest misconceptions about funerals & funeral directors
10:30 Furniture side of funerals
13:00 Oliver taking on the role as Managing Director & the transition from taking over from his dad
19:50 What covid was like in the funeral industry
23:35 Hardest point of Olivers time so far
25:31 Olivers release from the pressures
28:50 Olivers ‘Baptism of fire’
30:27 Olivers plans for the business
34:10 Biggest changes Oliver has made
35:20 Sustainability in the industry
38:52 Why Towners dont do any specific marketing
42:30 How data works in the funeral industry
44:54 Biggest risks going forward in the industry
47:00 Grief & Death - why dont we talk about it
53:00 Quickfire Questions
59:40 Outro
","author_name":"Sussex Beds"}