It’s time for a gear change as Thomas Møller Sørensen, Director of DI Automotive, Denmark's dealer association, returns to reflect on some of the biggest themes shaping automotive retail. Thomas explains why the pace of change facing dealers today is unlike anything the industry has experienced before. From electrification and connected vehicles to changing customer expectations and new forms of competition, retailers are being challenged to rethink business models that have remained largely unchanged for decades.
The conversation explores why the automotive sector is shifting from being product-focused to service-focused, how dealers can unlock new opportunities through data, technology and aftersales, and why total cost of ownership is becoming more important than sticker price when discussing EVs with customers. Thomas also shares lessons from industry study trips to the US and China, discusses emerging opportunities around batteries, vehicle-to-grid technology and circularity, and explains why dealer groups must prepare for a future where efficiency and productivity are more important than ever.
Plus, Thomas reveals the American road trip that never happened, his dream Cadillac Escalade rental, and why Britpop classics from Pulp, Suede and Radiohead would be on the playlist.
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