{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/67d05da947983512284e0d20/68b7470bb4b4b9b3d29df525?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Working backwards from the customer to the tech","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/67d05da947983512284e0d20/1756841982271-ac61944a-af72-426c-8e69-e15b55f49fe9.jpeg?height=200","description":"<p>Max Cavazzini, EMEA Lead for Automotive and Manufacturing at&nbsp;<strong>Amazon Web Services (AWS)</strong>, joins us in the studio to unpack the realities of&nbsp;<strong>digital transformation</strong>.</p><p><br></p><p>Since joining AWS in 2018, Max has led the Industry Specialists and Solutions team, helping customers&nbsp;<strong>invent and innovate at scale</strong>&nbsp;in the cloud.</p><p><br></p><p>We cover:</p><ul><li>How&nbsp;<strong>AWS</strong>&nbsp;began – and why it’s more than just servers in the sky</li><li>The real benefits of AWS-hosted solutions</li><li>Why customers are&nbsp;<em>“beautifully dissatisfied”</em></li><li>How to work&nbsp;<strong>backwards from the customer</strong>&nbsp;to the technology</li><li>The art of seeing through your customers’ eyes</li><li>Why you should focus on&nbsp;<strong>long, durable needs</strong></li><li>How&nbsp;<strong>agentic AI</strong>&nbsp;is transforming customer experience</li><li>Using AI to eliminate low-value, repetitive work</li><li>…and much more.</li></ul><p><br></p><p><em>Drivetime</em>&nbsp;is the global auto tech podcast helping you navigate the fast-changing world of automotive innovation.</p>","author_name":"Keyloop Podcast"}