{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/67c5d757b48a8f157c1f9076/6a477d2504fac73b249c8825?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Chatbot Clampdown as Right to Speak to Human Signed into Law - 03/07/2026","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/67c5d757b48a8f157c1f9076/1783066767945-d6985ee9-327d-4db7-9a6a-f871014f1e1f.jpeg?height=200","description":"<p>Buying financial products online could soon become a lot more consumer-friendly, after new protections were signed into law giving people the right to speak to a real person instead of relying solely on chatbots or automated systems.</p><p><br></p><p>The changes mean consumers can request human intervention when taking out financial products or services online or over the phone, helping to ensure they fully understand the implications before signing a contract.&nbsp;</p><p><br></p><p>The new legislation also targets so-called \"dark patterns\" – online marketing tactics designed to pressure or manipulate people into making purchases they might not otherwise choose.</p><p><br></p><p>We found out more about all of this on The Agenda this morning.</p><p><br></p><p><br></p>","author_name":"lmfm "}