From a childhood helicopter dream to building and selling a £4.1bn company, Richard Harpin shares the moments that nearly ended, and ultimately defined,his journey as a founder.
In this episode, Richard takes us inside the make-or-break decisions behind HomeServe, including the last-ditch mail shot that saved the business when they had just £10,000 left in the bank, and the devastating moment a partner told him it was over and to return to corporate life. He reveals how copying what already worked, then pivoting fast, became a survival strategy, and why hiring people to cover your weaknesses is one of the most underestimated leadership skills.
Richard also reflects on the bold moves that unlocked global growth, from trusting local leaders to scale internationally, to the bittersweet decision to sell the company after decades of building.
This is a candid conversation about staying grounded, enduring setbacks, and the long journey from near-failure to lasting success, and why childhood dreams still matter at the finish line.
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