{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/678f674a5dd9c67f174d70d3/67fc078610b3098e4af5fd53?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Good & Bad Customer Service","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/678f674a5dd9c67f174d70d3/1744570463977-0770fe8a-f6d5-405a-a1c6-80cc1000fdd9.jpeg?height=200","description":"<p>In this episode of The Radiator Arms podcast, James and Will are left unsupervised as Ant has a case of being OLD! The result is a deep (and often hilarious) dive into the world of car dealers, MOT madness, and surprisingly emotional VW Golf brochures.</p><p><br></p><p>🏎️ Topics Covered:</p><p>• Good vs bad customer service at car dealerships</p><p>• MOT advisory chaos: zip ties, dashboard seizures, and “crabbing”</p><p>• Small independent garages vs corporate showroom robots</p><p>• Kit car dreams and building a Caterham in a living room</p><p>• When car dealers lose their franchises for being too good</p><p><br></p><p>🛠️ Plus, Real Stories:</p><p>• James’ Ferrari 430 gets new wheels in Lamborghini bronze</p><p>• Will’s Golf has a more emotional backstory than most people</p><p>• A Lamborghini dealership visit that made James sad</p><p>• The Lotus that broke more than it drove</p><p>• Unreal customer service from tiny businesses—and big brands that should know better</p><p>• And yes, we talk about diesel vans. And 2CVs. And condensed milk accidents.</p><p><br></p><p>★ Featuring:</p><p>• <a href=\"https://www.youtube.com/@JayEmmOnCars\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.youtube.com/@JayEmmOnCars</a></p><p>• <a href=\"https://www.youtube.com/@WillThePlank\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.youtube.com/@WillThePlank</a></p><p><br></p><p>🎬 Editing by</p><p>• <a href=\"https://www.youtube.com/@sportzntouring\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.youtube.com/@sportzntouring</a></p><p><br></p><p>📧 Stay updated via the JayEmm Newsletter:</p><p>https://mailchi.mp/jayemm/the-jayemm-newsletter-sign-up</p><p><br></p><p>Get in touch or submit your car for review:</p><p>Landlord@theradiatorarms.com</p><p><br></p><p>#TheRadiatorArms #CustomerService #CarDealerships #MOTFails #JayEmmOnCars #SPORTZNTOURING #WillThePlank #Podcast #CarStories #UsedCars #AutomotivePodcast #CaterhamBuild #ClassicCars</p>","author_name":"JayEmm & Friends"}