In this episode of Tech Innovators Spotlight, host Chad Merck is joined by Paul Goldstein, Head of AI Growth at Blackbaud to discuss how AI is transforming the social good sector through a focus on customer needs, simplicity, and measurable outcomes. The conversation explores the rise of agentic AI as virtual teammates, capable of autonomously supporting tasks like donor engagement while maintaining a human-in-the-loop for trust and oversight. Paul emphasizes that successful AI adoption isn’t about the technology itself, but the value it delivers, whether that’s increased fundraising, stronger relationships, or operational efficiency.
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