THE NON-APOLOGY MASTERCLASS -Nicholas gives his official apology to Kevin Murphy and Paula gives her apology to Unilever, Pantene, Suave, TRESemmé, and Prell: \"You're absolutely right, and I apologize... it's all the same mush.\" and Jason just doesn't give a F*CK! Learn how to apologize without actually apologizing.
DIVERSION IS NOT A MYSTERY - How 35,000 units of Pureology end up on Groupon for less than your SalonCentric cost, and why your sales rep says \"that's diversion\" like it's not their own company doing it.
WHY WE SAID NO APOLOGIES, NO FUCKS GIVEN - The loyalty conversation they don't want you to have. When you buy from us, you keep the baseball jersey on our kid's back. When you buy from Safeway, you're helping buy someone's 3rd house in the Bahamas you're never invited to.
It's the sorry-not-sorry, backhanded apology episode that big beauty brands don't want you to hear.
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