{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/6750a70ca0332c2e11cae57f/6810f8caf7d552efdcf0b17f?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"The Cancellation Chasm: How to Master the Pre-Arrival Experience","description":"<h3><strong>Booked, But Not Hooked — Yet. </strong></h3><h3><br></h3><h3><strong>In this episode, </strong>we explore the often overlooked stretch between booking and check-in and how to turn that quiet emotional gap into one of your strongest tools for building guest loyalty.</h3><p><br></p><h3><strong>Why This Episode Matters</strong></h3><p>Most hotels go silent after a guest books. But for the guest, that’s when doubts begin. </p><p><br></p><p>We unpack&nbsp;<em>The Cancellation Chasm</em>—and how to close it using psychology, empathy, and a little finesse.</p><p><br></p><p>Because before the welcome mat comes the welcome message.</p>","author_name":"Psycho Hospitality"}