Welcome to Psycho Hospitality, the podcast where we explore the fascinating world of guest experiences through the lens of creativity and behavioural insights.
In this podcast, host Kim Bagayawa (The Essential Hotelier), creative strategist Mike Dell (The Essential Hotelier), and behavioural science expert George Quicksmith (Quicksmith Consulting) give you a sneak peek into how behavioural science shapes luxury hospitality.
Discover why the smallest details—like a poolside popsicle hotline or a hot water bottle at turndown service—can create disproportionately powerful memories. Learn how principles like the Peak-End Rule, Cognitive Overload, and Status help hotels craft standout experiences.
Whether designing seamless booking processes or adding meaningful surprises, this podcast uncovers how understanding guest behaviour can transform your hospitality game.
If you’re a boutique hotelier, marketer, or industry leader, the Psycho Hospitality podcast offers practical tips for creating extraordinary stays that guests will rave about.
Because it's not just hospitality, it's Psycho Hospitality.
Subscribe wherever you get your podcasts.
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