Jennifer Murray, Owner of ThreeBirds Coffee House in Easton, Pennsylvania takes a philosophical approach to the societal position of working as a bartender in the service industry for 15 years and weaves it into both the greater perspective on the world and how economic and political structures like capitalism and socialism fit into all of it. And I’m here for it all.
We talk about valuing all workers in the service industry.
We talk about her experience never really having a problem finding really great employees that stick around.
We talk about trusting your employees from the get go.
We talk about negative reviews and angry customers (or the very few of both they get in the door at ThreeBirds Coffee House).
We talk about the impacts of different management styles.
We talk about stability and longevity of employees creating a cohesive unit that's core to a business's success.
We talk about the role of a business owner and activities that feel as though they justify drawing a salary from the business when they could be going to increased worker wages (and also how she's able to pay employees well-above market rate).
We talk about what it's like to be a private business owning socialist and all the complexities that come with it.
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