What does it really mean to put the “Customer" at the center of Real Estate Experience?
In this episode of An Hour With A Manager Podcast, Ubong Mathew sits down with Michael Brandt a senior Customer Experience expert, Founder, Consultant, and an Educator with over 25 years of experience, to discuss how real estate businesses across the globe can build stronger relationships by communicating honestly, listening better, and responding to what customers actually need not what they need. They discussion highlighted some important key points; Why customer requirements should come before property recommendations; The importance of listening, honesty, and responsiveness; How poor property matching creates frustration and erodes trust; Why leaders must model customer-centric behaviour; The evolving real estate landscape and the impact of remote work; What emerging professionals need to develop a customer-centric mindset; How Customer Journey Mapping can can uncover customer pain points.
At the heart of the conversation our guest left a simple principle “BE CURIOUS ABOUT YOUR CUSTOMERS AND TAKE THE TIME TO UNDERSTAND WHAT THEY REALLY NEED”
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