{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/67062ebddb85d85869498f7f/6ab392ae68ec5641e26f8a93?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"AI Talk: Proactive Customer Success - using AI to scale customer coverage","description":"<p>This is the audio-only version of our weekly AI talk show. Join us weekly for free by visiting www.business-reporter.co.uk/ai-talk</p><p><br></p><p><strong>AI Talk: <a href=\"https://www.business-reporter.co.uk/ai-talk-on-demand/proactive-customer-success-using-ai-to-scale-customer-coverage\" rel=\"noopener noreferrer\" target=\"_blank\">Proactive Customer Success - using AI to scale customer coverage</a></strong></p><p><br></p><ul><li>How AI is changing what &quot;proactive&quot; Customer Success actually looks like</li><li>Where AI creates leverage and where human judgment still matters most</li><li>What leading teams are learning as they balance automation, personalization, and customer outcomes</li></ul><p><br></p><p>This episode is hosted by Martin Miller</p><p><a href=\"https://www.linkedin.com/in/martinemiller/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/martinemiller/</a></p><p>Natalia Piaggio, Senior Customer Success Director, <strong>Leah</strong></p><p>James Dalley, Senior Director, Customer Success, <strong>Flexera</strong></p><p>Laure Maisonrouge, Senior Director, Customer Success AMER, <strong>Ivalua</strong></p><p>Brent Krempges, Chief Customer Officer, <strong>Gainsight</strong></p>","author_name":"Business Reporter"}