{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/67034e09aa9d704b1e50146f/68d175c340bbaff2b966a450?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Best Manager Ever: Lauren Gold - The Triple Goal: Learning, Contribution, Fun","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/67034e09aa9d704b1e50146f/1758557722595-39e1b897-a4d5-4348-9290-df144adc6b13.jpeg?height=200","description":"<p>Lauren Gold is the Chief Customer Officer at Kustomer, an AI-powered CX platform. Lauren began her tech career at Yahoo before joining the early team at Yext, where she rose from individual contributor to SVP of Enterprise Customer Success.&nbsp;</p><p><br></p><p>Lauren’s direct reports and colleagues describe her as a leader who supports without micromanaging, fosters autonomy, and creates an environment where everyone feels comfortable sharing, learning, and growing. She’s recognized for her attention to detail, data-driven approach, and willingness to jump in and help, while always encouraging her team to take ownership and develop their own skills.</p><p><br></p><p>In this episode, show creator and Fort Light founder Annie Riley sits down with Lauren to discuss:</p><p><br></p><ul><li>How to start well in new roles and build trust quickly</li><li>The art of supporting teams without micromanaging</li><li>Transitioning from first-line leader to managing managers</li><li>Spotting and developing leadership talent within your team</li><li>The importance of over-communication and transparency in leadership</li><li>Why building relationships and understanding individual motivations matter</li></ul><p>If you’re interested in sponsoring an episode of Best Manager Ever, reach out: <a href=\"mailto:sponsor@fortligth.com\" rel=\"noopener noreferrer\" target=\"_blank\">sponsor@fortlight.com</a></p><p><br></p><p><a href=\"https://fortlight.substack.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Join us on Substack&nbsp;</a></p><p><a href=\"https://www.linkedin.com/in/lauren-gold-87471329/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with Lauren Gold</a></p><p><a href=\"https://www.linkedin.com/in/annie-riley/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with Annie Riley</a></p><p><a href=\"https://www.fortlight.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Check out Fort Light to level up your leadership skills</a></p><p><a href=\"https://www.linkedin.com/in/alexis-elizabeth-ramdaou/\" rel=\"noopener noreferrer\" target=\"_blank\">Connect with our show’s Producer, Alexis Ramdaou</a></p><p><a href=\"https://dub.sh/BMENominate\" rel=\"noopener noreferrer\" target=\"_blank\">Nominate your Best Manager Ever for the Podcast</a></p><p>This is a Production of <a href=\"https://www.fortlight.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Fort Light </a>and <a href=\"https://nowitshear.com/\" rel=\"noopener noreferrer\" target=\"_blank\">Now it’s Hear</a></p><p><br></p>","author_name":"Annie Riley"}