{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/668024d05cd64e8b86718671/69c2d02f62f6c66afe21fe1a?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"#45 - Jimmy Fitzgerald on mastering international markets, from ServiceNow to Paddle ","description":"<p>Discover insights on building high-performance teams, navigating cultural differences, and leveraging AI for customer relationships. Jimmy Fitzgerald shares his extensive experience in scaling global tech companies, highlighting strategies for international expansion, customer success, and product innovation.&nbsp;</p><p><br></p><p>Jimmy is CEO at Paddle, a Merchant of Record providing secure payment infrastructure for over 6,000 software companies around the globe. Jimmy has 20+ years of experience helping SaaS businesses scale, previously leading ServiceNow’s customer outcomes team as SVP.&nbsp;</p><p><br></p><p>In this episode, Sam and Jimmy also discuss:</p><p><br></p><ul><li>Global market entry strategies</li><li>Customer outcomes and relationships</li><li>Product platform evolution and AI impact</li><li>Navigating trust in leadership transitions</li><li>Cross-cultural management&nbsp;</li></ul><p><br></p><p><br></p><p><strong>Timestamps:</strong></p><p><br></p><p>00:00 Introduction</p><p>00:45 Journey at ServiceNow: Building a Legacy</p><p>04:24 Entering New Markets: The Asia Experience</p><p>10:13 Building Customer Relationships: The Art of Listening</p><p>13:09 Common Mistakes in Geographical Expansion</p><p>17:48 Transitioning to Paddle: A New Challenge</p><p>20:43 Navigating Trust in Leadership Transitions</p><p>25:40 Understanding Paddle's Product Suite</p><p>29:36 Customer-Centric Leadership and Company Culture</p><p>33:07 The Impact of AI on Customer Relationships</p><p><br></p><p><strong>Learn more: </strong><a href=\"https://linktr.ee/nowwebuild\" rel=\"noopener noreferrer\" target=\"_blank\">https://linktr.ee/nowwebuild</a>&nbsp;</p><p><br></p><p>Did you enjoy this interview? Subscribe so you don’t miss out on future episodes.</p><p><br></p><p><strong>Follow Jimmy:</strong></p><p><br></p><p>LinkedIn: <a href=\"https://www.linkedin.com/in/jimmyfitzgeraldpaddle/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/jimmyfitzgeraldpaddle/</a>&nbsp;</p><p><br></p><p><strong>Follow Sam:</strong></p><p><br></p><p>LinkedIn: <a href=\"https://www.linkedin.com/in/sam-marchant/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/sam-marchant/</a>&nbsp;</p><p>TikTok: <a href=\"https://www.tiktok.com/@sammrchant\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.tiktok.com/@sammrchant</a>&nbsp;</p><p>Instagram: <a href=\"https://www.instagram.com/sammrchant\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.instagram.com/sammrchant</a></p>","author_name":"Sam Marchant"}