Welcome to Anything But Ordinary
In this episode of Anything But Ordinary, Zoe sits down with Jeremy Chandar, Director of Mobility and Relocation at Pinewood Relocations, to explore the highly specialised and deeply human world of UHNW and private family relocations.
Far beyond “moving boxes,” Jeremy shares how his work involves navigating complex international logistics, climate-controlled transportation for art, wine and collections, and the emotional realities that come with helping families uproot their lives. With over 33 years in the industry, he explains how discretion, trust and understanding human behaviour shape every assignment — whether coordinating a cross-border move, managing cultural integration, or solving extraordinary challenges like removing a grand piano through the roof or moving a safe down glass stairs when no crane can reach.
Zoe and Jeremy also discuss why a relocation done poorly can have lasting consequences for families and employers, and why private PAs, estate managers and client-facing professionals need visibility into the full process — from visas and schooling to customs, insurance and emotional support. Jeremy highlights the Pinewood philosophy of “who cares wins,” emphasising that successful relocations rely just as much on empathy as on logistics.
The episode offers a rare look behind the scenes of a sector where privacy is paramount, stakes are high, and the smallest details can profoundly shape a client’s experience.
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Zoe Jackson's Links:
https://shireandwoldstaffing.com
https://shireandwoldstaffing.com/shire-wold-academy/
https://www.linkedin.com/company/shire-wold-domestic-staffing/
Jeremy Chandar's Links:
https://pinewoodrelocations.com/
linkedin.com/in/jeremy-chandar-270a348
https://www.linkedin.com/company/pinewood-relocations-limited/
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