Public services need to deliver more, for a growing and increasingly complex population, but the people and technology resources available to do it are finite.
Could AI change that?
In Part 2 of her conversation with Transform Gov, Audrey O'Mahony of Accenture gets practical about where AI could have its biggest impact and how we reskill to meet the challenge.
She explains how public-sector CIOs are already looking at AI to compress transformation timelines, increase the capacity of technology teams and rethink software delivery, coding, data migration and testing.
We also hear how AI can change citizen services themselves — including a striking example where technology helped identify vulnerable people hidden within a huge backlog of correspondence, allowing public servants to prioritise those who needed help most.
Where to start: Audrey brings us through the five imperatives for moving from isolated AI tools to genuine end-to-end transformation.
This isn't AI as another productivity tool. It's a conversation about whether AI can give government something it badly needs: more capacity to transform and more capacity to serve.
Missed Part 1? Catch Audrey's earlier conversation on agentic AI, data foundations, and the mindset shift from cost-cutting to capacity.
🎧 Transform Gov is part of the Ireland eGovernment Awards, brought to you in partnership with Accenture.
📅 The Ireland eGovernment Awards and Leadership Summit take place 24 September at O'Reilly Hall, UCD. Find out more at digitalgovawards.com
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