In Part 2 of this Transform Gov conversation, Marie Wallace (Accenture) moves beyond the concept of digital identity — and explains what it actually means in practice for service delivery, cost, and efficiency.
The headline figure? Up to €8 billion in economic impact for Ireland.
But the real story is where that value comes from:
From passports to healthcare to supply chains, this is a look at how identity sits at the centre of service transformation.
And why fixing it could change everything.
Get the full report The Identity Economy https://forms.office.com/r/fqCBsvQRv3
Chapters
00:00 Bringing digital identity into real-world impact
01:18 €8bn — where the number comes from
01:56 Manual verification — the hidden problem
02:46 Repeating data across services
03:06 Life events — why services don’t connect
04:53 Personalised services explained
05:47 Data control and AI at the edge
08:46 Fraud, deepfakes and verification
12:01 Where the biggest gains are (health, pensions, services)
13:38 Ireland’s opportunity and readiness
15:48 What governments must do next
18:04 What could derail progress
21:28 What changes over the next 3–5 years
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