{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/6654b705d950260012df3b93/692dc1f1fcd33ebbab5ac23c?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Joined-up by design: How Ireland’s largest dept. is re-thinking digital services around real life events","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/6654b705d950260012df3b93/1764606568922-b0e94b0b-8e62-4ab9-a04c-4bc289fbfb52.jpeg?height=200","description":"<p><br></p><p>In this episode, <strong>Maeve Kneafsey</strong> talks with <strong>Paula Lyons</strong>, Ass. Secretary and Head of Service Development at the <strong>Department of Social Protection</strong>, about how her team is redesigning services around <em>life events</em> like having a child, retirement, or bereavement.</p><p>They discuss:</p><ul><li>Why DSP’s philosophy is <em>“digital by desire”</em>, not by force</li><li>How citizen trust and data sharing are unlocking connected services</li><li>The next generation of online welfare and pension services</li></ul><p>A must-listen for anyone shaping digital government and citizen-first transformation.</p><p><br></p><p>Subscribe now for personal email updates www.digitalgovawards.com</p><p><br></p><p>01:05 – What motivates Paula to stay in public service</p><p>10:00 – How “Digital by Desire” became DSP’s guiding principle</p><p>24:05 – Designing services around real life events</p><p>29:30 – AI pilots and the future of digital service delivery</p>","author_name":"Maeve Kneafsey"}