{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/6654b705d950260012df3b93/689e1dde290bdec8f9319070?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"From 40+ interactions with Government for one life-event: Marianne Cassidy on Ireland’s Digital Public Service Plan 2030","description":"<p>Maeve Kneafsey talks to <strong>Marianne Cassidy (DPER)</strong> about Ireland’s Digital Public Service Plan to 2030.</p><ul><li><strong>Life-event lens</strong>: births, social housing, driving, becoming a student</li><li><strong>Governance</strong>: hybrid model for cross-department ownership</li><li><strong>Design process</strong>: user research, journey mapping, Target Operating Models</li><li><strong>Impact</strong>: cutting 40+ steps from the birth journey</li><li><strong>Tech</strong>: “skin-over-legacy” for seamless front-end experience</li><li><strong>Inclusion</strong>: designing for amplified needs via Nimbus Centre partnerships</li></ul>","author_name":"Maeve Kneafsey"}