{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/65f901710a7de2001605c982/65f9031f6dc459001741f7af?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"The Future of Call Centre | Grant Walker","description":"<p>Dive into the heart of call centre leadership with Grant Walker, CEO of <a href=\"www.2bconnected.co.nz\" rel=\"noopener noreferrer\" target=\"_blank\">2B Connected</a> and Chairman of <a href=\"https://ccnnz.org.nz/about\" rel=\"noopener noreferrer\" target=\"_blank\">Contact Centre Network New Zealand</a> in this eye-opening episode of \"Dialing In.\"</p><p><br></p><p>Whether you're a seasoned contact centre manager or new to the arena, Grant's insights offer invaluable strategies for overcoming challenges and harnessing the true potential of your team. Here's what you'll discover:</p><ul><li>Grant Walker's Journey: From frontline agent to CEO, learn the secrets behind his successful career in the call center industry.</li><li>Challenges Unveiled: Tackle high attrition rates and navigate the emotional toll on employees with practical, empathy-driven solutions.</li><li>Leadership Strategies: Gain expert advice on fostering resilience, promoting growth, and creating a supportive environment for your team.</li><li>The Future of Call Centres: Understand the evolving role of call center agents and the increasing demand for skilled, adaptable professionals.</li><li>Empowerment Through Listening: Discover the power of active listening in improving team performance and enhancing customer engagement.</li></ul><p><br></p><p>Tune in to transform your call centre operations and lead your team to new heights.</p>","author_name":"Groov Ltd"}