{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/65f825675765b600161029d6/66d836b1f24509f156e2d19c?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"How To Make A Complaint","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/65f825675765b600161029d6/1725445782038-d90cd314-12f2-4d12-9605-e6be6c6029c8.jpeg?height=200","description":"<p>How do you make a complaint regarding NHS primary care services? And what is the impact when you do? We discuss a range of scenarios and our approach to managing complaints.</p>","author_name":"Bex Cottey, Tano Rebora, David Coleman"}