ECR Retal Loss research The 98% estimates that only 2% of internal dishonesty cases are identified and actioned. For Professor Emmeline Taylor, that makes staff dishonesty a question of culture.
She and Colin Peacock draw on a recent ECR Retail Loss meeting with retailers, where prevention messaging has moved from occasional campaigns to everyday practice, in stores and warehouses alike.
One retailer's dashboard shows internal cases opened and closed, store by store. The outlier (which makes it the one to look at) - the store reporting no cases at all.
They also cover zero tolerance, staff searches, staff turnover, and how retailers can measure whether prevention is working.
More on staff dishonesty
More on retail loss, safety and security
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