Most retailers can tell you which stores are the difficult ones. Far fewer can show you why, on paper, in a way that stands up.
New ECR research by Professor Emmeline Taylor of City St George's, University of London looked at how retailers model crime risk, and found maturity across the sector to be uneven. Retailers model health and safety. They model business continuity. For crime, a great deal of the industry still runs on experience and instinct.
Emmeline joins Colin Peacock to explain why that is now a problem beyond resourcing. Foreseeability is turning up in litigation, and a retailer that cannot show the reasoning behind where it deployed people and technology has little to point at. A model makes the decision defensible either way, including the decision to take cover out of a low risk store.
The episode walks through the five red flags that suggest a crime risk model needs attention, and the self assessment that places a business on a spectrum of loss prevention personas, from the firefighter who only ever reacts to the intelligence-led strategist who has the ear of the C suite.
Read the research, and take the self-assessment that comes with it to find your persona
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