Not long ago, retail CCTV was a comfort blanket: there because the store specification said so, and looked at only after something went wrong. That has changed.
In this episode of Sell More Lose Less, Colin Peacock talks to Professor Emmeline Taylor about the rise of remote monitoring in retail, fresh from a two-day ECR meeting with 50 to 60 retailers.
They unpack how remote monitoring centres, sometimes called security operations centres, crime centres or intelligence hubs, are pulling together video, alarms and panic buttons into one place, with 24-hour oversight of stores spread across the country. They cover the split between proactive monitoring and reactive evidence gathering, why communicating back into store is still the weak link, and the case for these centres becoming tools for the whole business, not just security, from self-checkout monitoring to virtual store audits.
This is a follow-up to our earlier conversation on security operations centres
More on video in retail
The ECR research on retail CCTV strategy
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