Professor Michael Townsley and Dr Andrew Childs join Colin Peacock to discuss new ECR Retail Loss research into returns fraud and abuse.
Drawing on a survey of nearly 6,000 consumers across four countries and an investigation into dark web fraud communities, they reveal how widespread problematic return behaviours really are, why most offenders experience no friction at all, and the three practical steps every retailer should take now. Topics include wardrobing, Did Not Arrive claims, social engineering of team members, crime scripts, and why environmental messaging may work better than punitive measures.
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