{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/65f1dff7ff17410016c4dd88/684021627a7872669a32b4ed?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Wardrobing","description":"<p>Criminologist Joe Clare shares practical lessons from ECR Retail Loss’s recent returns fraud research, revealing how a small group of repeat offenders can drive the bulk of losses. Even though 14% of all customers admit to doing it.</p><p><br></p><p>Clothing dominates, but camping gear and electronics are also potential targets.</p><p><br></p><p>He discusses with Colin Peacock how profiling, policy changes, and strategic tagging can disrupt this pseudo-rental behaviour—without damaging the customer experience.</p><p><br></p>","author_name":"Colin Peacock"}