In this chapter I tell the story of an organization that successfully engaged employees in a bottoms up goal-setting process. This involved two MindShifts: moving from Personal Accountability to Organizational Accountability, and moving from Task Analysis to Market Analysis.
I outline a five-step process to set and implement an organization’s goals:
1.\tParticipative goal-setting: soliciting employee involvement in establishing goals.
2.\tCommunication: articulating goals and validating understanding.
3.\tExecution: planning and implementing effective strategies and processes.
4.\tAccounting: setting up appropriate measures to keep track of progress toward goals.
5.\tReflection: periodically reviewing results and modifying processes.
Experiment: Setting goals within your organization