{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/65e4c5b8b8456c0016da5419/697260c9df8275aa075dd76f?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Ep. 110 - A Crawl–Walk–Run Path to Outcome-Driven Services w/ Melissa Korzun","description":"<p>AI is rewriting the rules of professional services. As delivery time compresses and impact accelerates, traditional pricing models — T&amp;M, fixed-fee, retainers — are starting to break.</p><p><br></p><p>In this episode, Banoo is joined by Melissa Korzun, Kantata’s VP of Industry Solutions to explore what outcome-driven delivery really looks like in an AI-powered services world. When utilization is no longer the scoreboard, firms are being judged on time to value, customer lifetime value, and portfolio ROI.</p><p><br></p><p>We cover:</p><ul><li>How to redesign service offerings and commercial models around measurable outcomes</li><li>What changes when delivery becomes hybrid across humans and AI agents</li><li>Why sales, delivery, and ops must evolve together—not in silos</li><li>A practical crawl-walk-run approach to transformation</li><li>How transparency and accountability become margin protectors, not overhead</li></ul><p><br></p><p>The firms that win next won’t just deliver faster—they’ll make outcomes visible, repeatable, and profitable. This episode shows how to get there.</p><p><br></p><p><br></p>","author_name":"Kantata"}