{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/65e4c5b8b8456c0016da5419/65e4c5be68b7730017277f6b?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Ep. 21 - How to Drive Growth and Adoption While Creating Customers for Life w/ Dave Yusuf","description":"<p>Joining us on the podcast is Dave Yusuf, Senior Vice President of Customer Success at Q2. With a successful background in CS and PS, along with many other roles in the services industry, Dave is well versed on the idea of a “customer for life”. Dave talks through the journey to success and the role implementation, support, customer success, and product teams play in this process; including:<br/><br/>●  Creating a successful cross-team strategy<br/>●  Determining KPI’s that dictate success<br/>●  The importance of aligning client success with your company values<br/>●  Measuring your clients success using a balanced scorecard<br/>●  Potential roadblocks to look out for along the way<br/><br/></p>","author_name":"Kantata"}