On this episode of the Professional Services Pursuit Podcast, we invite back the Head of Strategy and Managing Partner at Magnetic Customer Experience, Jessica Noble! In this continuation of our conversation with Jessica, Banoo dives into Jessica's book, 'The Five Customer Experience Mistakes you don't know you're making that are causing profit erosion.'
Other topics covered include:
Be sure to stick around to the end of the episode for a special giveaway just for our listeners! Email us at podcast@kantata.com to enter.
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