In this episode of \"Living the Small Business Life,\" join us as we chat with Jamie Thacker, Managing Director of Hearn's Coaches.
Jamie shares his unique journey of entering the family business straight out of university, the challenges of navigating the coach hire industry through the pandemic, and his insights on managing a growing fleet.
He discusses the evolution of Hearn's Coaches from a school contract focus to a diverse business and the importance of adapting to change and investing in a supportive work environment.
0:00 Intro
0:20 About Hearn's Coaches
1:01 Jamie's Journey with the Business
2:34 Control of the Business
3:20 Business Then vs. Now
5:02 The Impact of COVID
6:42 Acquiring a Competitor
10:14 Starting in the Family Business
13:19 Challenges in the Transport Industry
16:14 Staffing Challenges in Small Business
20:29 Creating a Positive Work Environment
22:06 Starting a Small Business After University
26:31 Work-Life Balance
30:11 The Future of Electric Coaches
33:57 Chinese Coach Manufacturing
37:06 Advice for Small Business Owners
38:33 Outro
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