Everyone is being told to put AI in their practice, and almost nobody is talking about where it helps versus where it makes things worse. So Whitney brought on Meredith Eaton and Jennifer Crawford, co-CEOs of Move Forward Virtual Assistants, who bought the company in 2022 and grew it from fewer than 40 clients to over 100. They have been inside the day-to-day operations of mental health practices since 2018, so this is not speculation. It's what they have watched land in real practices. This conversation is from their perspective in mental health, but it applies just as much to dietitians, functional medicine practitioners, and nurses. They cover a decision rule for when to use a tool versus a person, the admin work AI is genuinely good at, the moment where handing a call to a bot costs you a client and costs someone their one attempt at getting help, and why competing with the AI therapy apps on price and speed is the wrong move entirely.
TheraBrain waitlist: https://moveforwardvirtualassistants.com/thera-brain
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