{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/658209bc306e830016825b57/658209c696b66a0016bd69be?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"Entschuldigung","description":"<p>Wir müssen uns entschuldigen und sprechen dabei über die perfekte Entschuldigung.</p>\n<p><br></p>\n<p>Unsere Ep. zum Schenken: <a href=\"https://open.spotify.com/episode/3oTFop2UeafAgTiVf79PrQ?si=ce20adff8c054eae\" target=\"_blank\" rel=\"noopener noreferer\">https://open.spotify.com/episode/3oTFop2UeafAgTiVf79PrQ?si=ce20adff8c054eae</a> </p>\n<p><br></p>\n<p><strong>Quellen:</strong></p>\n<p><strong></strong><a href=\"https://journals.sagepub.com/doi/abs/10.1177/0963721417741709\">https://journals.sagepub.com/doi/abs/10.1177/0963721417741709</a></p>\n<p><a href=\"https://link.springer.com/article/10.1007/s11002-012-9218-x\">https://link.springer.com/article/10.1007/s11002-012-9218-x</a></p>\n<p><a href=\"https://psycnet.apa.org/record/2010-16079-005\">https://psycnet.apa.org/record/2010-16079-005</a></p>\n<p><a href=\"https://digitalcommons.montclair.edu/cgi/viewcontent.cgi?article=1006&context=sociology-facpubs\">https://digitalcommons.montclair.edu/cgi/viewcontent.cgi?article=1006&amp;context=sociology-facpubs</a></p>\n<p><a href=\"https://www.cbsnews.com/news/cbs-poll-clinton-approval-still-high/\">https://www.cbsnews.com/news/cbs-poll-clinton-approval-still-high/</a></p>\n<p><a href=\"https://www.researchgate.net/publication/318395083_Frontline_Problem-solving_Dynamics_using_Video_Recordings_of_Service_Failure_Interactions\">https://www.researchgate.net/publication/318395083_Frontline_Problem-solving_Dynamics_using_Video_Recordings_of_Service_Failure_Interactions</a></p>\n<p><a href=\"https://www.sciencedirect.com/science/article/abs/pii/S0022103104001167\">https://www.sciencedirect.com/science/article/abs/pii/S0022103104001167</a></p>\n<p><a href=\"https://www.researchgate.net/publication/341942848_Timing_of_apology_after_service_failure_the_moderating_role_of_future_interaction_expectation_on_customer_satisfaction\">https://www.researchgate.net/publication/341942848_Timing_of_apology_after_service_failure_the_moderating_role_of_future_interaction_expectation_on_customer_satisfaction</a></p>\n<p><a href=\"https://onlinelibrary.wiley.com/doi/abs/10.1111/ncmr.12073\">https://onlinelibrary.wiley.com/doi/abs/10.1111/ncmr.12073</a></p>\n<p><a href=\"https://www.hbs.edu/faculty/Pages/item.aspx?num=45471\">https://www.hbs.edu/faculty/Pages/item.aspx?num=45471</a></p>\n<p><a href=\"https://www.ojp.gov/pdffiles1/ojjdp/grants/250872.pdf\">https://www.ojp.gov/pdffiles1/ojjdp/grants/250872.pdf</a></p>\n<p><a href=\"https://onlinelibrary.wiley.com/doi/abs/10.1111/jftr.12060\">https://onlinelibrary.wiley.com/doi/abs/10.1111/jftr.12060</a></p>\n<p><a href=\"https://link.springer.com/article/10.1007/s11002-012-9218-x\">https://link.springer.com/article/10.1007/s11002-012-9218-x</a></p>\n<p><a href=\"https://www.researchgate.net/publication/222331911_Better_Late_Than_Early_The_Influence_of_Timing_on_Apology_Effectiveness\">https://www.researchgate.net/publication/222331911_Better_Late_Than_Early_The_Influence_of_Timing_on_Apology_Effectiveness</a></p>\n<p><a href=\"https://www.researchgate.net/publication/263444715_Effects_of_Timing_and_Sincerity_of_an_Apology_on_Satisfaction_and_Changes_in_Negative_Feelings_During_Conflicts\">https://www.researchgate.net/publication/263444715_Effects_of_Timing_and_Sincerity_of_an_Apology_on_Satisfaction_and_Changes_in_Negative_Feelings_During_Conflicts</a></p>","author_name":"Maurice Oettle & Nils Wenninghoff"}