In the run up to MoneyLIVE Summit, we’ve partnered with the London Institute of Banking and Finance to explore how banks should be approaching Consumer Duty now the deadline for compliance has passed. From breaking down the FCA’s ten key questions for firms, to ensuring Consumer Duty efforts are effective across all customer bases, we spoke to two industry experts to unpack the top priorities for financial institutions.
Join Helene Panzarino, Associate Director – Centre for Digital Banking and Finance at LIBF and Dave Pickering, Head of Consumer Duty Implementation at Virgin Money to gain insight on exploring effective communication: ensuring understanding from both customers and staff.
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