{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/652d3c0108a24800124639e4/6a47699a2d7a15a97975ade5?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"DigitalTransformationTalk: Closing the engagement divide in the age of AI driven customer expectations","description":"<p>This is the audio-only version of our weekly digital technology and innovation talk show, DigitalTransformationTalk.&nbsp;Join us for free by visiting www.business-reporter.co.uk/digitaltransformationtalk</p><p><br></p><p>The panel discussion is titled:</p><p><strong>DigitalTransformationTalk: Closing the engagement divide in the age of AI driven customer expectations </strong></p><p><br></p><ul><li>Identifying the confidence gap - why brands are failing to meet customer expectations despite improved engagement metrics</li><li>The operational barriers holding businesses back, from disconnected data and siloed teams to fragmented customer journeys</li><li>How AI, unified customer data and real-time insights can help organisations deliver more meaningful and scalable customer experience</li></ul><p><br></p><p>This episode is hosted by Kevin Craine</p><p><strong>https://www.linkedin.com/in/kevincraine/ </strong></p><p><strong>Andrés de la O, DTC Personalization, Data &amp; Analytics, Ex - AB InBev</strong></p><p><strong>Deyana Petrova, Director, Growth, CRM Strategy, Revenue Ops, August</strong></p><p><strong>Ranko Jelaca, Marketing Director LESE zone, Lactalis Group</strong></p><p><strong>Charlotte Nicholls, RVP Revenue, EMEA, SAP</strong></p>","author_name":"Business Reporter"}