{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/651c19a79b495d0012adec42/68c2a2eed842f06200ed2de2?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"How has the customer changed since covid?","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/651c19a79b495d0012adec42/1757585837684-4b44002c-d188-4484-967d-9ee8f9b511ba.jpeg?height=200","description":"<p><br></p><p><strong>New season, new format!</strong></p><p><em>The kbbreview Podcast</em> is back for <strong>Season 16 </strong>and we’re shaking things up. For the first time, host Andy Davies is joined by a regular panel of top retailers - Justine Bullock, Liz Pantling-Jones, Trevor Scott and Nick Warrington - bringing you weekly, frontline insights from the world of independent KBB retail.</p><p><br></p><p>We’re kicking off with a <strong>three-part series</strong>  on how the industry has transformed since Covid. First up: the consumer. What do today’s customers really want? How have their expectations shifted? Do they understand the true cost of a kitchen or bathroom - and how should you communicate with them?</p><p><br></p><p>Plus, don’t miss your chance to shine, the <a href=\"https://kbbawards.co.uk/\" rel=\"noopener noreferrer\" target=\"_blank\"><strong>kbbreview Retail &amp; Design Awards 2026</strong></a> are now open for entries. It’s free, it’s huge, and it could be you lifting one of those famous trophies. All the info you need is at <a href=\"https://kbbawards.co.uk/\" rel=\"noopener noreferrer\" target=\"_blank\">kbbreview.com/awards</a></p>","author_name":"kbbreview, Andrew Davies"}