{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64c1fb4a8e16bd00116ffd75/66b67e9da20d945cbcb46540?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"46 | 📈 How Customer Centricity Transformed Mexico’s Biggest Telecom & Bank 🚀 with Regina García Cuéllar (izzi, Citibanamex, Pemex)","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64c1fb4a8e16bd00116ffd75/1723580474606-3a3688b8-2626-4a16-93ee-45b479046a29.jpeg?height=200","description":"<p>Regina Garcia Cuellar is the former Chief Commercial Strategy Officer at Izzy, the second-largest telecom company in Mexico.</p><p><br></p><p>In this episode of Good Revenue, host Neeta Bidwai and Regina cover:</p><ul><li>Insights on the complexities and opportunities in developing markets.</li><li>Regina highlights differences in market competitiveness, public vs. private sector dynamics, and the challenges of short-term political cycles.</li><li>Impact of family-owned businesses and the transformational efforts in Mexico’s energy sector through Pemex reforms.</li><li>Regina shares her experience in enhancing customer experience in banking and telecom.</li><li>Importance of near shoring, particularly in northern Mexico, and the broader economic impact.</li><li>The importance of diversity in boardrooms and how it contributes to long-term business success.</li></ul><p><br></p><p>_</p><p>Where to find Regina:</p><p><a href=\"https://www.linkedin.com/in/regina-garcia-cuellar/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/regina-garcia-cuellar/</a></p><p><br></p><p>Where to find Neeta:</p><p><a href=\"https://www.linkedin.com/in/neetabidwai/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/neetabidwai/</a>&nbsp;</p><p><br></p><p>Where to find Good Revenue:</p><p><a href=\"https://goodrevenue.io/goodrevenue\" rel=\"noopener noreferrer\" target=\"_blank\">https://goodrevenue.io/goodrevenue</a>&nbsp;</p><p><a href=\"https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ</a>&nbsp;</p><p><br></p><p>_</p><p>Highlights:</p><p>00:00 Introduction to Regina Garcia Cuellar</p><p>00:44 Challenges and Opportunities in Developing Markets</p><p>03:16 Public vs. Private Sector Dynamics</p><p>06:42 Nearshoring and Regional Differences in Mexico</p><p>09:59 Transforming Pemex: A Case Study</p><p>14:54 Customer Centricity in Banking</p><p>26:10 Diversity in the Boardroom</p><p>32:19 Final Thoughts and Advice for CEOs</p><p><br></p><p>_</p><p>Referenced:</p><p>• Customer Centricity: https://www.customerserviceexperts.com</p><p>•&nbsp;Pemex Reforms: https://www.pemex.com</p><p>•&nbsp;Nearshoring Trends: https://www.nearshoreamericas.com</p><p>• 50/50 Women on Boards: https://www.5050wob.com</p>","author_name":"Neeta Bidwai"}