{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64c1fb4a8e16bd00116ffd75/668c4d7323ad154828d4ec05?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"41 | ⚠️ Why Sales and CS Silos Are Killing Your Growth (And Nobody Talks About It) 💣 with Jina Kim (RedRock, Carta, Techstars)","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64c1fb4a8e16bd00116ffd75/1720628757111-3eb197daea8e7dba5cc332de914bbbb2.jpeg?height=200","description":"<p>Redefining Customer Success with Jina Kim</p><p><br></p><p>Jina Kim is an experienced customer experience executive with a diverse background spanning investment banking, programming, and a pioneering role at Carta.&nbsp;</p><p><br></p><p>In this episode of Good Revenue, host Neeta Bidwai and Jina cover:</p><ul><li>The importance of proactive customer engagement and the need for structuring teams with subject matter expertise.</li><li>Why you have to create a comprehensive learning environment for customer success.</li><li>Differences between early Salesforce and modern customer success models.</li><li>Navigating organizational challenges in large companies.</li><li>AI and chatbot impact on customer success.</li><li>Impacts of venture capital pressure and the role of VC role in shaping company strategies.</li><li>What it takes to build strong CS teams and empower employees.</li><li>The need for trust and collaboration across teams.</li><li>Role of technology and AI in transforming customer service.</li><li>How companies can balance revenue responsibilities between customer success and sales.</li></ul><p><br></p><p>This episode is a must-listen for anyone in customer success and organizational leadership.</p><p><br></p><p>_</p><p>Where to find Jina:</p><p><a href=\"https://www.linkedin.com/in/jinakim/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/jinakim/</a></p><p><br></p><p>Where to find Neeta:</p><p><a href=\"https://www.linkedin.com/in/neetabidwai/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/neetabidwai/</a></p><p><br></p><p>Where to find Good Revenue:</p><p><a href=\"https://goodrevenue.io/goodrevenue\" rel=\"noopener noreferrer\" target=\"_blank\">https://goodrevenue.io/goodrevenue</a></p><p><a href=\"https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ</a></p><p><br></p><p>_</p><p>Highlights:</p><p>00:00 Introduction to Jina Kim</p><p>00:17 Jina's Career Journey</p><p>01:43 Customer Success at Carta</p><p>04:50 Challenges in Customer Success</p><p>07:18 Impact of Organizational Structure</p><p>13:01 Role of VCs in Company Strategy</p><p>15:52 Building a Customer-Centric Culture</p><p>31:24 Importance of Documentation</p><p>32:19 Hiring the Right CS Leader</p><p>33:50 Empowering Employees for Success</p><p>38:38 Conclusion and Final Thoughts</p><p><br></p><p>_</p><p>Referenced:</p><p>• Challenger Sales: <a href=\"https://www.amazon.com/Challenger-Sale-Control-Customer-Conversation/dp/1591844355\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.amazon.com/Challenger-Sale-Control-Customer-Conversation/dp/1591844355</a>&nbsp;</p><p>• Carta: <a href=\"https://www.carta.com\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.carta.com</a>&nbsp;</p><p>• Salesforce: <a href=\"https://www.salesforce.com\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.salesforce.com</a>&nbsp;</p><p>• Gainsight: <a href=\"https://www.gainsight.com\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.gainsight.com</a>&nbsp;</p>","author_name":"Neeta Bidwai"}