{"version":"1.0","type":"rich","provider_name":"Acast","provider_url":"https://acast.com","height":250,"width":700,"html":"<iframe src=\"https://embed.acast.com/$/64c1fb4a8e16bd00116ffd75/6552eeb6b1645300129d9a10?\" frameBorder=\"0\" width=\"700\" height=\"250\"></iframe>","title":"9 | 🔥 From Bain to COO: The Unfiltered Truth About Leading Through Chaos & Change 💥 with Kristy Friedrichs  (New Relic, Bain)","thumbnail_width":200,"thumbnail_height":200,"thumbnail_url":"https://open-images.acast.com/shows/64c1fb4a8e16bd00116ffd75/1713578945503-48a5f3f914f61fe2e6c152b2789abf65.jpeg?height=200","description":"<p>Kristy Friedrichs is Chief Operating Officer at New Relic, and was formerly their Chief People Officer after a 15-year career at Bain &amp; Company.</p><p><br></p><p>In this episode of Good Revenue, host Neeta Bidwai and Kristy cover:</p><ul><li>Embedding empathy in leadership, improving organizational communication, and maintaining a healthy company culture during turbulent times, like the COVID-19 pandemic.</li><li>Effective influence, profitability, and sustainable revenue growth with guest Kristy Friedrichs, Chief Operating Officer at New Relic.</li><li>The importance of taking on challenges without feeling fully prepared, using first principles thinking, and fostering strong organizational culture and leadership dynamics.</li><li>Key topics discussed include navigating business model transformations, especially shifting to consumption and platform-based pricing at New Relic, managing the transition from a founder-led to a professional CEO-led company, and driving organizational change.</li><li>Working with HR and finance for scaling, understanding priorities during transformations, and maintaining healthy leadership dynamics to prevent toxic environments.</li><li>Organizational culture, particularly the balance between written and unwritten rules,along with strategies for restoring trust after breaches.</li><li>Advice for CEOs on practicing empathy, communicating effectively, and maintaining performance accountability to drive high performance in companies.</li></ul><p><br></p><p>_</p><p>Where to find&nbsp;Kristy:</p><p><a href=\"https://www.linkedin.com/in/kristy-friedrichs-mcbride-6590a127/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/kristy-friedrichs-mcbride-6590a127/</a></p><p><br></p><p>Where to find Neeta:</p><p><a href=\"https://www.linkedin.com/in/neetabidwai/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.linkedin.com/in/neetabidwai/</a></p><p><br></p><p>Where to find Good Revenue:</p><p><a href=\"https://goodrevenue.io/goodrevenue\" rel=\"noopener noreferrer\" target=\"_blank\">https://goodrevenue.io/goodrevenue</a></p><p><a href=\"https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ</a></p><p><br></p><p>_</p><p>Highlights</p><p>00:00 Introduction to Good Revenue</p><p>00:19 Meet Kristy Friedrichs: Career Journey</p><p>01:28 Navigating Challenges and Surprises</p><p>04:36 COVID-19: Leadership During Crisis</p><p>08:15 Driving Organizational Change</p><p>15:03 Transitioning from Founder to CEO</p><p>18:12 Partnering with HR for Success</p><p>22:04 Fostering Healthy Leadership Dynamics</p><p>24:40 Defining and Repairing Company Culture</p><p>28:15 Empathy and Trust in Leadership</p><p>30:09 Strategic Decision Making in Tough Times</p><p>35:18 Final Thoughts and Advice for Executives</p><p><br></p><p>_</p><p>Referenced:</p><ul><li>Bain &amp; Company: <a href=\"https://www.bain.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://www.bain.com/</a></li><li>New Relic: <a href=\"https://newrelic.com/\" rel=\"noopener noreferrer\" target=\"_blank\">https://newrelic.com/</a></li></ul>","author_name":"Neeta Bidwai"}